NV College students recently took part in Social and Cultural Sensitivity training as part of their Customer Service short course.

They made yarning sticks, with twigs collected from Dawkins Park in Macksville. Aboriginal and Torres Strait Islander cultures use yarning circles to learn from a collective group, build respectful relationships, and to preserve and pass on cultural knowledge.

NV College students took turns to share their own specific skills with each other using their yarning sticks.

“It was a great day, the students enjoyed the experience, being outside and learning about the different aspects of Customer Service in a hands-on way,” said Jacqui Boaden, NV College trainer.

In our Customer Service course, you’ll learn how to determine customer’s needs, communicate with people from a range of backgrounds, build quality rapport and other skills needed to succeed in many industries.