FAQ | NV College

Are you registered training organisation? What does that mean?

Yes we are! Our registered training organisation (RTO) code is 40787 and you can find verification here. This means that we’re providers of nationally recognised accredited training, such as VET training packages.

What is an RTO?

An RTO is a Registered Training Organisation. As a Registered Training Organisation, NV College has been through a rigorous compliance process and is registered with the Australian Skills Quality Authority.

This means we have the staff, equipment, materials and systems to deliver quality training that can give you nationally recognised qualifications. We’re compelled to follow the Standards for Registered Training Organisations (RTOs) 2015

What is competency-based training and assessment?

NV College provides competency-based programs. This means you learn about what to do and why, and you also put what you learn into practice.

To achieve the competency you will be assessed. For the assessments you will:

answer written and verbal questions
show how you perform certain tasks
participate in classroom activities.

If you have pre-existing skills and experience in any relevant units of competency you can apply for a Recognition of Prior Learning (RPL) assessment. Talk to us if you think you are eligible for RPL.

What are the benefits for me?

Once you are assessed as competent in a unit of competency you will get a Statement of Attainment.

The Statement of Attainment is nationally recognised and can help you find work in the field you have been studying. Your Statement of Attainment will also be recognised if you do further training in the area.

If you achieve all of the units of competency in a qualification you will get a nationally recognised Certificate for that qualification.

Can I work at my own pace?

Most of our courses are classroom based so you need to attend the College for the training.

For our online courses you can work at your own pace but you may have a deadline for your assessments.

What if I need support?

We really want you to succeed and achieve your Statement of Attainment or qualification.

If you have any problems keeping up with the training, please talk to your trainer or the RTO Manager. We can provide extra help with reading and writing or other learning problems.

Or if you have personal issues that are getting in the way, let us know. We will help you get the right support.

We offer you in-class support and simulated learning environments. We’re also able to help with language, literacy and numeracy (LLN) requirements and, if you have a learning disability, we can provide assistance to assist with your learning too.

Our brand new premises features modern classrooms and the current aged care technology. Depending on your course, you’ll also have the opportunity to practice your skills in real-life environments, with real people, including one of our residential aged care facilities.

What do I need before I start?

You need to have a Unique Student Identifier (USI) so that you can enrol and so that we can issue any certifications that you achieve.

Some of our programs include work placements and you may need specific clothing for these. If so you will be given all the information before you enrol.

How do I get my USI?

Your USI is free. You apply online and need to enter details from a valid form of identification.

If you have trouble or if you think you already have a USI you can email at NV College.

What are my responsibilities?

You must attend all the classes and any work placement shifts (selected programs only).
You must complete and submit your assessments by the due dates.
You must follow procedures and expected standards of behaviour set out by the College.

For more details see the Student Handbook.

What is the College’s guarantee?

NV College undertakes to provide services to students which are:

as outlined in the program information and marketing
within the published timeframes
compliant with the requirements of the VET Quality Framework and any relevant funding program.

Upon successful completion of your coursework and provided all fees are paid, a Certificate or Statement of Attainment will be issued to you within 30 calendar days of you being assessed as meeting all requirements for the course.

In the event that a course is cancelled by NV College, an enrolled student who has paid their own fees will be entitled to a full refund of any fees paid in advance (for training that has not yet been delivered). Students who have already been assessed as competent for some units in the program will be issued a Statement of Attainment for these units and the cost of issuing the statement(s) will be deducted from the refund total.

In the unlikely event that NV College ceases to operate whilst you are still enrolled you will be issued with a Statement of Attainment for any units of competency for which you have assessed as competent. NV College will also make every effort to find an alternative provider and assist you to transfer your program.

How do I make a complaint?

As a student you can make a complaint about the services provided by NV College.

‘Please talk to your trainer or the RTO Manager to discuss your concerns and we will try to find a solution. You may also contact us via feedback@nvcollege.edu.au

If you are not satisfied with the outcome or if you really don’t feel able to talk with any of us you can contact the National Training Complaints Hotline on 13 38 73 or the Australian Quality Skills Authority (ASQA).

What will I learn?

What you will learn depends on the court you’re doing, however we can promise that our courses are all nationally-recognised.

All VET training packages have been created in consultation with industry experts, meaning the skills you learn at Nambucca Vocational College will set you up with skills that are in demand by industries.

How much will it cost? And what do I need?

Price varies depending on the course you’re doing, as do the course requirements. You can view our courses; each page will go into more detail about what’s required. If you’re still not sure, you can contact us.