The College is monitoring and complying with all requirements for COVID-19 risk management.
We are helping to provide a skilled and competent workforce to support the aged care and disability services industry, including classroom courses, traineeships and first aid courses. We will continue to operate while this is deemed safe by the relevant authorities.
Our compliance and risk management strategies include:
As we are part of the aged care industry we receive regular health and safety updates and have direct access to the most current safety practices in the aged care facilities.
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Read about USIs, why you need one and how you can get one.
Why do I need a USI?
A Registered Training Organisations (RTOs) must have your Unique Student Identifier (USI) before they can award your certifications documentation (Certificates, Statements of Attainment).
Your (USI) also gives you an online account where you can access all of your training records (from January 2015). You can view and download all of your records when you need them for employment or further training. No more losing your paperwork!
Your account also allows you to:
How do I get my USI?
Your USI is free. You apply online and need to enter details from a valid form of identification. See https://www.usi.gov.au/
If you have trouble getting your USI or if you think you already have one you can email us on email@example.com.
How do I give Smart and Skilled access to my USI?
Organisation Code: TA0002
Organisation Name: NSW – State Training Services
Click ‘Search’ then ‘Add’.
On the new screen tick ‘View Transcript’ and ‘View Details’ and set the ‘Expiry Date’ to 2 years. Click ‘Save’.
What is Smart and Skilled, and how could it affect you?
What is Smart and Skilled?
Smart and Skilled is a NSW Government program which subsidises training in order to provide quality outcomes for learners that are aligned to industry skill needs. The training is provided by Smart and Skilled approved Registered Training Organisations.
There are eligibility requirements for Smart and Skilled. To be eligible for the program you must be:
Previous qualifications do not affect your eligibility. If you have a Certificate IV or higher qualification you are still able to access subsidised Smart and Skilled training up to Certificate III level, providing you meet the personal eligibility criteria for Smart and Skilled.
However, as you already have a post-school qualification, you will pay a higher fee for your Smart and Skilled training than someone who does not have any qualifications.
Our Smart and Skilled aged care courses
Nambucca Vocational College is a Smart and Skilled approved training provider for the following qualifications:
We can also offer subsidised training under the NSW Government’s Smart and Skilled program that targets specific industry skill needs in the Mid North Coast area. A recent example is the CHCSS00070 Assist clients with medication Skill Set. This Skill Set is for existing workers whose employers want them to assist with medications.
Smart and Skilled fees and subsidies
Smart and Skilled provides different levels of subsidies depending on a student’s eligibility. In most cases you will have to pay a student fee. This fee is set by Smart and Skilled and applies to any Registered Training Organisations that delivers the course under the Smart and Skilled program. This means you will pay the same fee regardless of which training provider you choose.
Concessions may apply for example if you are on welfare payments, have experienced domestic violence, are indigenous, are an asylum seeker, have a disability, have been home schooled or live in social housing or out of home care.
Please tell us when you enrol if any of these apply to you. We will help you get your concession and we will provide additional support through the course, if you need it.
To find out what fees and subsidies might apply see here.
You should also read the Smart and Skilled Fee admin policy.
Smart and Skilled Consumer Protection Strategy
Smart and Skilled provides consumer protection for students under the Smart and Skilled Consumer Protection Strategy. You can download the Strategy here.
Further consumer protection information can be found here.
The College’s consumer protection policy aligns to the Smart and Skilled consumer protection strategy and is outlined in Complaints, Appeals and Consumer Protection below.
Discover how you can enrol at Nambucca Vocational College.
When you decide to enrol with Nambucca Vocational College you can choose to enrol online or with a paper-based enrolment form.
Either way you need to provide personal information and 100 points of ‘proof of identity’. Note that for Smart and Skilled subsidised courses you must provide at least one citizenship/residency document (in bold below).
You can use the proof of identity documents that you use to set up a bank account. You need to bring the original documents to the College, even if you have uploaded them with your online enrolment. That way we can verify that they are the true copies and the right documents.
Examples of proof of identify documents and their points values are listed below.
Document of Identity issued by DFAT40
|Australian birth certificate||70|
|Australian Citizenship Certificate||70|
|Australian Visa Document||70|
|Australian Driver’s Licence||40|
|Australian Photo Firearm Licence||40|
|State or Federal Government Employee Photo Identity Card||40|
|Centrelink or Social Security Card||40|
|Proof of Age Card||40|
|Student ID card||40|
|Certificate of Identity or residential status issued by the Australian Government (eg CERS)||40|
|Document of Identity issued by DFAT||40|
|Green Medicare card||25|
|Council rates notice||25|
|Property/lease rental agreement||25|
|Motor Vehicle/Registration Documents (Correct name and address)||25|
|Credit/Account Card (Current, with name and signature)||25|
The personal information we collect includes your full name, date of birth, past education, your cultural background and whether you have any disabilities.
The College must collect this personal information for the national VET data collection. The information also helps us find the right training course for you and helps us provide the support you need to succeed in the course.
Your information is protected under our Privacy and student records policy which is outlined below.
How to enrol and pay fees online
Find the course you want to enrol in. When you are ready to enrol you can use the online options.
You can enrol online from the course page. You can pay online or by invoice to pay later. The online payment option is via card. If you choose to pay by invoice this will be emailed and you can pay online or by EFT.
Your online enrolment reserves your place in the course. You will also need to read your handbook and finalise your enrolment with your your proof of ID documents and payment. You can do all this on class day or you can pop into the College beforehand.
You can start the enrolment process online for our qualifications. Use the enrol button and fill in the form and submit. This tells us that you are interested in the course. We will contact you to arrange discuss the all the details of the course with you – including any entry requirements, fees and so on – before you complete the enrolment process.
Use the ‘Enquire now’ button on the course page. This sends an email to the College saying that you are interested in the course. We will contact you to see if you want more information about the course or you are ready to enrol. We will email you the enrolment form and Student Handbook, or you can come into the College.
Once you have these you can choose to enrol using the paper-based form or online. If you enrol online you can pay via credit card or you can choose to pay later. If you choose to pay later you will get an invoice from NVC Group Ltd (Nambucca Vocational College’s parent company).
If you enrol via the form you will get an invoice from NVC Group Ltd and you can in person or by online banking.
How to enrol and pay offline
We also offer paper based enrolments.
Use the ‘Enquire now’ button on the course page. This sends an email to the College saying that you are interested in the course. In your message say that you want the enrolment pack and we will email it to you. Or let us know that you want to come in to pick up the paperwork and we will arrange a time with you.
Once we have your completed forms you will get an invoice from the College with the option to pay online, by EFT or by cheque.
Notification of enrolment
For Smart and Skilled subsidised courses the College must process a Notification of Enrolment for each student. To do this we will:
Our fees and refunds policy explains course fees, payment options, refunds and any additional fees.
Some of our courses are subsidised by the NSW Government under their Smart and Skilled program. These courses may be fully or partially subsidised. Depending on your eligibility a student fee may apply. You can estimate your fees online at https://smartandskilled.nsw.gov.au/sands/find-a-course. Find the course you are interested in and click the ‘Estimate your fee’ button.
If you are on government benefits or meet other criteria you might be eligible for a concession or a fee-free scholarship. Details of concessions and eligibility are in the Smart and Skilled Fee Administration Policy. Please contact the Compliance Officer to discuss your fees and eligibility for concessions.
Undertaking a Smart and Skilled subsidised course might increase your student fees for future qualifications under Smart and Skilled.
For full details about the Smart and Skilled program, eligibility and possible student fees please see: https://smartandskilled.nsw.gov.au/for-students.
Other course fees
Other courses have fees and these vary based on the type of course. Look up the course you are interested in and you will see the course fee.
Note that all transactions are processed in Australian Dollars (AUD).
If you have a student fee or a course fee the College will invoice you (or for short courses you can pay online when you enroll). The invoice can be paid online by card or EFT or by cheque at the College. Cash payments can’t be accepted.
For a Smart and Skilled Traineeship program your employer may agree to pay your student fee. This will be confirmed during enrolment. In this case the employer will be invoiced.
The College may offer a payment plan which can be negotiated during enrolment. The payment plan will be confirmed with a payment plan agreement which will confirm whether the payments will be made by EFT or by direct debit.
Payments must be made within fourteen days of invoice or payment plan instalment due date.
If payment is not received within the fourteen days the College will send one reminder, allowing an additional seven days for payment.
If the payment is not made within seven days of the reminder the College reserves the right to suspend training until payment is received. Continued failure to pay may result in the debt being handed over to a registered debt collector. Any fees associated with this service will be added to the total outstanding amount for recovery.
The College is covered by a Banker’s Undertaking which protects any student fees paid in advance. This means that if you pay fees in advance the College will always be able to meet its commitment as per the refund criteria in the Student Handbook.
Your fees will be confirmed during the enrolment process and will apply for the duration of your enrolment. Your fees cover all required resources and services, there are no additional mandatory fees or costs except if you require replacement text book/resources.
If you defer and resume your enrolment in the same course the original fee will apply.
Your Student Fee for a Smart and Skilled subsidised course will not increase during your enrolment. A refund may apply in some circumstances, see Refund of student or course fees below.
Some changes to your enrolment may result in a change of fees. For example:
The College will calculate and apply refunds according to the conditions outlined below.
If the College cancels a short course you will be given a full refund. If the College reschedules a short course you will be given the option of attending the rescheduled course or having a full refund.
If the College ceases delivery of a Skill Set or qualification prior to a student completing the program the College will apply refunds, as below. The College will make every effort to assist the student to find and transfer to another training provider and will provide all required financial statements, Training Plan and certifications.
If a suitable provider can’t be found for a Smart and Skilled subsidised program the College will seek advice from Training Services NSW.
If you have paid a student fee or course fees to the College you may request a refund under certain conditions.
If your student fee has been paid by your employer you will not be entitled to a refund, but the employer may claim a refund.
Refunds will only be made by EFT to the person who paid the fee.
Where Smart and Skilled calculates an amended student fee the College will check whether a refund is due. If so the College will contact the payee to confirm the EFT details and process the refund.
The following timelines and conditions apply, regardless of the number of classes attended.
|If you cancel or withdraw||Refund of course fees*|
|Five days or more before the start of a course||
|Less than five days before start of course||
|On the first day of a course (or on the day of a one day course)||
|If you cancel or withdraw||Refund of student fees*|
|Up to the end of week 4 of the course (no penalty cut-off date)||
|After week 4 but before the end of week 12||
|After week 16||
Non-subsidised qualifications (full fee-paying qualifications)
|If you cancel or withdraw||Refund of course fees*|
|Up to the end of week 4 of the course (no penalty cut-off date)||
|After week 4 but before the end of week 12||
|After week 12 but before the end of week 16||
|After week 16||
*Refund is calculated as percentage of total fees due, not fees paid. A student on a payment plan must continue payments until the student fee minus the percentage refundable is paid.
Fees for additional services
The following fees may apply for additional services.
|RPL application*||$250 per application, non-refundable|
|Credit transfer application||
|RPL and credit transfer mapping, if required*||$75 per unit of competency|
|Replacement of text book/learner guide||Cost recovery – depending on course|
|Replacement of certification and/or transcript||
|Resubmission of assessment (third attempt, per unit of competency)||
|Specialised support services if required and agreed with student||Cost recovery for specific services|
* Fee does not apply to Smart and Skilled subsidised courses
Our privacy and student records policy dictates how we can use your info.
Nambucca Vocational College strongly supports the privacy and confidentiality of information about students. Information is collected and stored in accordance with the Privacy Act 1988. We will not give out your information to any person or agency without your permission, unless we are required to do so by law. Where a student is also in a work arrangement with NVC Group the student’s information may be shared with the human resources section of the organisation as needed for personnel records.
Nambucca Vocational College is required to report information to the regulator, the government and other funding bodies. In most cases the information is for statistics about training delivery and outcomes and does not contain any names or addresses. Information may also be disclosed to such agencies in order to promote and maintain a safe and disciplined learning environment.
The VET regulator (ASQA) requires access to our records in order to review our performance and compliance to legislation. ASQA may also contact students to obtain feedback on our performance.
If you give your permission we may also share information with an employment service provider that you nominate on the enrolment form.
Records and data security
Hard copies of personal information and student records are kept in secure storage at the College. Electronic copies are stored on servers which are managed by external providers of IT services, including the aXcelerate Student Management System. Your personal information held by the Student Management System is protected by encryption using secure socket layer technology (SSL).
We may also use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide these services. However the College will only use third parties whose contracts prevent them from using your personal information for any other purpose.
If you chose to pay by credit card through our website your credit card details will also be encrypted using secure socket layer technology (SSL) as they pass through the aXcelerate system. Credit card details are not stored by aXcelerate or by Nambucca Vocational College.
If you chose to pay by credit card via our website your credit card details will also be encrypted using secure socket layer technology (SSL) as they pass through the aXcelerate system. Credit card details are not stored by aXcelerate or by Nambucca Vocational College.
The online payment gateway is provided by SQID Payments Pty Ltd. SQID is a payment processing service which meets PCI:DSS compliance requirements. SQID stores transaction data using card data ‘tokenisation’ which means it is not able to recover any card details independently from its records.
Retention and destruction of records
The College will keep hard copy records for three years, to meet various regulator and funding body requirements.
At the end of the three year period the College will send the hard copy records to a professional record destruction service.
The College will keep electronic records for 30 years as per ASQA requirements.
At the end of the 30 year period these records will be deleted.
Closure of the College
Should the College close or cease operating electronic student records will be submitted to ASQA.
Hard copy records will be sent to a professional record destruction service.
Access to your records
You can request to see your own student records. If any personal details are incorrect you can ask to have them updated. In most cases you will need to provide evidence to support the correction. If the College does not accept the evidence a note will be placed in your records that you have queried the information.
As a student you can lodge a complaint if you are not happy about how people treat you, the training delivery or assessment result, the quality of our services or other aspects of your experience with Nambucca Vocational College.
The first step is to talk to your trainer (or another College staff member) and try to work out a solution. The College staff member will not make a judgement about the issue but will help you decide what you want to do. You might decide to talk to the person about the issue you have with them or to make a suggestion to the College about something we should improve. The College staff member will note that you have raised an issue and what you have decided to do.
If you have a serious concern, such as bullying or other forms of abuse, you might decide to lodge a formal complaint. You can also lodge a formal complaint if you haven’t been able to reach a solution for an issue.
The College will undertake a formal resolution process taking into consideration the type of complaint or appeal, the supporting evidence and any other available information. The process will typically include:
You can lodge an assessment appeal if you disagree with the final outcome of your assessment. The process will typically include:
For full details of the policy see your Student Handbook.
If you are not satisfied with the result of a resolution process the following options are available:
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