Update for students about COVID-19. Read more.

Important information about COVID-19

The College is monitoring and complying with all requirements for COVID-19 risk management.

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We are helping to provide a skilled and competent workforce to support the aged care and disability services industry, including classroom courses, traineeships and first aid courses.  We will continue to operate while this is deemed safe by the relevant authorities.

Our compliance and risk management strategies include:

  • Room sizes accommodate the 4sq mtr per person requirement
  • Rooms set up to maintain social distancing of 1.5 mtr in class
  • Stringent cleaning regimes & sanitising of desks, training equipment, first aid dummies etc
  • Hand sanitiser is provided throughout the College
  • Monitoring hand hygiene and social distancing
  • Briefing students on their personal role in maintaining social distance and hand hygiene
  • Applying a COVID-19 risk assessment questionnaire before each class
  • Asking anyone with any symptoms of cough, fever, shortness of breath or sore throat not to attend the College.

As we are part of the aged care industry we receive regular health and safety updates and have direct access to the most current safety practices in the aged care facilities.

Follow us on Facebook for future updates

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USI Information

Read about USIs, why you need one and how you can get one.

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Why do I need a USI?

A Registered Training Organisations (RTOs) must have your Unique Student Identifier (USI) before they can award your certifications documentation (Certificates, Statements of Attainment).

Your (USI) also gives you an online account where you can access all of your training records (from January 2015).  You can view and download all of your records when you need them for employment or further training. No more losing your paperwork!

Your account also allows you to:

  • View and update your details
  • Choose which training providers can view your and update records
  • Give the Smart and Skilled funding body to access your USI details – this is required if you are doing a Smart and Skilled subsidised course (see below) .

How do I get my USI?

Your USI is free. You apply online and need to enter details from a valid form of identification.  See https://www.usi.gov.au/

If you have trouble getting your USI or if you think you already have one you can email us on training@nvcl.org.au.

How do I give Smart and Skilled access to my USI?

Log into your USI account at https://www.usi.gov.au/ .  Go to ‘Provide your USI’ and at the bottom of that screen click ‘Add organisation’. Add these details:

Organisation Code: TA0002

Organisation Name: NSW – State Training Services

Click ‘Search’ then ‘Add’.

On the new screen tick ‘View Transcript’ and ‘View Details’ and set the ‘Expiry Date’ to 2 years. Click ‘Save’.

Smart and Skilled Information

What is Smart and Skilled, and how could it affect you?

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What is Smart and Skilled?

Smart and Skilled is a NSW Government program which subsidises training in order to provide quality outcomes for learners that are aligned to industry skill needs. The training is provided by Smart and Skilled approved Registered Training Organisations.

There are eligibility requirements for Smart and Skilled. To be eligible for the program you must be:

  • 15 years old or over, and
  • no longer at school, and
  • living or working in NSW (or an Aboriginal or Torres Strait Islander person living in specific NSW border areas, and
  • an Australian citizen, Australian permanent resident, Australian humanitarian visa holder or New Zealand citizen


  • a NSW apprentice or a new-entrant trainee undertaking a selected traineeship on the NSW Skills List

Previous qualifications do not affect your eligibility. If you have a Certificate IV or higher qualification you are still able to access subsidised Smart and Skilled training up to Certificate III level, providing you meet the personal eligibility criteria for Smart and Skilled.

However, as you already have a post-school qualification, you will pay a higher fee for your Smart and Skilled training than someone who does not have any qualifications.

See the Smart and Skilled website for full details on eligibility and subsidies.

Our Smart and Skilled aged care courses

Nambucca Vocational College is a Smart and Skilled approved training provider for the following qualifications:

  • SIT30616 Certificate III in Hospitality
  • CHC33015 Certificate III in Individual Support
  • CHC43015 Certificate IV in Ageing Support.

We can also offer subsidised training under the NSW Government’s Smart and Skilled program that targets specific industry skill needs in the Mid North Coast area. A recent example is the CHCSS00070 Assist clients with medication Skill Set. This Skill Set is for existing workers whose employers want them to assist with medications.

Smart and Skilled fees and subsidies

Smart and Skilled provides different levels of subsidies depending on a student’s eligibility. In most cases you will have to pay a student fee. This fee is set by Smart and Skilled and applies to any Registered Training Organisations that delivers the course under the Smart and Skilled program. This means you will pay the same fee regardless of which training provider you choose.

Concessions may apply for example if you are on welfare payments, have experienced domestic violence, are indigenous, are an asylum seeker, have a disability, have been home schooled or live in social housing or out of home care.

Please tell us when you enrol if any of these apply to you. We will help you get your concession and we will provide additional support through the course, if you need it.

To find out what fees and subsidies might apply see here.

You should also read the Smart and Skilled Fee admin policy.

Smart and Skilled Consumer Protection Strategy

Smart and Skilled provides consumer protection for students under the Smart and Skilled Consumer Protection Strategy.  You can download the Strategy here.

Further consumer protection information can be found here.

Or you can contact Smart and Skilled enquiries and complaints directly via
Phone: 1300 772 104
Onlineenquiry/complaints form

The College’s consumer protection policy aligns to the Smart and Skilled consumer protection strategy and is outlined in Complaints, Appeals and Consumer Protection below.

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Enrolment Process Information

Discover how you can enrol at Nambucca Vocational College.

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Personal information

When you decide to enrol with Nambucca Vocational College you can choose to enrol online or with a paper-based enrolment form.

Either way you need to provide personal information and 100 points of ‘proof of identity’. Note that for Smart and Skilled subsidised courses you must provide at least one citizenship/residency document (in bold below).

You can use the proof of identity documents that you use to set up a bank account. You need to bring the original documents to the College, even if you have uploaded them with your online enrolment. That way we can verify that they are the true copies and the right documents.

Examples of proof of identify documents and their points values are listed below.

Document of Identity issued by DFAT40

Document type Value
Australian birth certificate 70
Australian Passport 70
Australian Citizenship Certificate 70
International Passport 70
Australian Visa Document 70
Australian Driver’s Licence 40
Australian Photo Firearm Licence 40
State or Federal Government Employee Photo Identity Card 40
Centrelink or Social Security Card 40
Proof of Age Card 40
Student ID card 40
Certificate of Identity or residential status issued by the Australian Government (eg CERS) 40
Document of Identity issued by DFAT 40
Green Medicare card 25
Council rates notice 25
Property/lease rental agreement 25
Motor Vehicle/Registration Documents (Correct name and address) 25
Credit/Account Card (Current, with name and signature) 25


The personal information we collect includes your full name, date of birth, past education, your cultural background and whether you have any disabilities.

The College must collect this personal information for the national VET data collection. The information also helps us find the right training course for you and helps us provide the support you need to succeed in the course.

Your information is protected under our Privacy and student records policy which is outlined below.

How to enrol and pay fees online

Find the course you want to enrol in. When you are ready to enrol you can use the online options.

Short courses

You can enrol online from the course page.  You can pay online or by invoice to pay later. The online payment option is via card. If you choose to pay by invoice this will be emailed and you can pay online or by EFT.

Your online enrolment reserves your place in the course. You will also need to read your handbook and finalise your enrolment with your your proof of ID documents and payment. You can do all this on class day or you can pop into the College beforehand.


You can start the enrolment process online for our qualifications. Use the enrol button and fill in the form and submit. This tells us that you are interested in the course. We will contact you to arrange discuss the all the details of the course with you – including any entry requirements, fees and so on – before you complete the enrolment process.

Use the ‘Enquire now’ button on the course page. This sends an email to the College saying that you are interested in the course. We will contact you to see if you want more information about the course or you are ready to enrol. We will email you the enrolment form and Student Handbook, or you can come into the College.

Once you have these you can choose to enrol using the paper-based form or online. If you enrol online you can pay via credit card or you can choose to pay later. If you choose to pay later you will get an invoice from NVC Group Ltd (Nambucca Vocational College’s parent company).

If you enrol via the form you will get an invoice from NVC Group Ltd and you can in person or by online banking.

How to enrol and pay offline

We also offer paper based enrolments.

Use the ‘Enquire now’ button on the course page. This sends an email to the College saying that you are interested in the course. In your message say that you want the enrolment pack and we will email it to you. Or let us know that you want to come in to pick up the paperwork and we will arrange a time with you.

Once we have your completed forms you will get an invoice from the College with the option to pay online, by EFT or by cheque.

Notification of enrolment

For Smart and Skilled subsidised courses the College must process a Notification of Enrolment for each student. To do this we will:

  • Collect the required information and submit it to the Smart and Skilled Notification of Enrolment system
  • Check your eligibility for Smart and Skilled and, if needed, verify that you have the correct support documents
  • Inform you of any fees you will have to pay and the subsidies you are entitled to
  • Verify that you have read and understand the information in the Student Handbook for your course (you sign the last page)
  • Get your signed declaration that the information you provide on your enrolment form is true, accurate, complete and not misleading in any way (this declaration is part of the enrolment form)
  • Get your consent to release your information to Smart and Skilled (this declaration is part of the enrolment form)
  • Tell you about any third party or subcontracting arrangements that apply to your course.
Fees and Refunds Policy

Our fees and refunds policy explains course fees, payment options, refunds and any additional fees.

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Smart and Skilled student fees

Some of our courses are subsidised by the NSW Government under their Smart and Skilled program. These courses may be fully or partially subsidised. Depending on your eligibility a student fee may apply. You can estimate your fees online at https://smartandskilled.nsw.gov.au/sands/find-a-course. Find the course you are interested in and click the ‘Estimate your fee’ button.

If you are on government benefits or meet other criteria you might be eligible for a concession or a fee-free scholarship.  Details of concessions and eligibility are in the Smart and Skilled Fee Administration Policy. Please contact the Compliance Officer to discuss your fees and eligibility for concessions.

Undertaking a Smart and Skilled subsidised course might increase your student fees for future qualifications under Smart and Skilled.

For full details about the Smart and Skilled program, eligibility and possible student fees please see: https://smartandskilled.nsw.gov.au/for-students.

Other course fees

Other courses have fees and these vary based on the type of course. Look up the course you are interested in and you will see the course fee.

Note that all transactions are processed in Australian Dollars (AUD).

Invoicing and payment options

If you have a student fee or a course fee the College will invoice you (or for short courses you can pay online when you enroll).  The invoice can be paid online by card or EFT or by cheque at the College. Cash payments can’t be accepted.

For a Smart and Skilled Traineeship program your employer may agree to pay your student fee. This will be confirmed during enrolment. In this case the employer will be invoiced.

The College may offer a payment plan which can be negotiated during enrolment. The payment plan will be confirmed with a payment plan agreement which will confirm whether the payments will be made by EFT or by direct debit.

Failure to Make Payment

Payments must be made within fourteen days of invoice or payment plan instalment due date.

If payment is not received within the fourteen days the College will send one reminder, allowing an additional seven days for payment.

If the payment is not made within seven days of the reminder the College reserves the right to suspend training until payment is received. Continued failure to pay may result in the debt being handed over to a registered debt collector. Any fees associated with this service will be added to the total outstanding amount for recovery.

Commitment to honour fees and refunds

The College is covered by a Banker’s Undertaking which protects any student fees paid in advance. This means that if you pay fees in advance the College will always be able to meet its commitment as per the refund criteria in the Student Handbook.

Your fees will be confirmed during the enrolment process and will apply for the duration of your enrolment. Your fees cover all required resources and services, there are no additional mandatory fees or costs except if you require replacement text book/resources.

If you defer and resume your enrolment in the same course the original fee will apply.

Your Student Fee for a Smart and Skilled subsidised course will not increase during your enrolment. A refund may apply in some circumstances, see Refund of student or course fees below.

Changes to enrolment

Some changes to your enrolment may result in a change of fees. For example:

  • If you withdraw from or discontinue your course and decide to enrol in the same course later a different fee may apply.
  • If you enrol in a course and transfer to a different course the fee might be different.
  • For a Smart and Skilled course if you transfer from the College to another training provider your enrolment with us will be ‘withdrawn’ and finalised. You will start a new enrolment with the new provider and your fee will be calculated again.
  • If you are in a Smart and Skilled course with another provider and want to transfer to Nambucca Vocational College, the above point will apply in reverse.

The College will calculate and apply refunds according to the conditions outlined below.

Cancellation by the College

If the College cancels a short course you will be given a full refund. If the College reschedules a short course you will be given the option of attending the rescheduled course or having a full refund.

If the College ceases delivery of a Skill Set or qualification prior to a student completing the program the College will apply refunds, as below. The College will make every effort to assist the student to find and transfer to another training provider and will provide all required financial statements, Training Plan and certifications.

If a suitable provider can’t be found for a Smart and Skilled subsidised program the College will seek advice from Training Services NSW.

Refund of student or course fees

If you have paid a student fee or course fees to the College you may request a refund under certain conditions.

If your student fee has been paid by your employer you will not be entitled to a refund, but the employer may claim a refund.

Refunds will only be made by EFT to the person who paid the fee.

Where Smart and Skilled calculates an amended student fee the College will check whether a refund is due. If so the College will contact the payee to confirm the EFT details and process the refund.

Eligibility for refund

The following timelines and conditions apply, regardless of the number of classes attended.

Short courses

If you cancel or withdraw Refund of course fees*
Five days or more before the start of a course


Less than five days before start of course


On the first day of a course (or on the day of a one day course)

No refund


Subsidised qualifications

If you cancel or withdraw Refund of student fees*
Up to the end of week 4 of the course (no penalty cut-off date)


After week 4 but before the end of week 12


After week 16

No refund


Non-subsidised qualifications (full fee-paying qualifications)

If you cancel or withdraw Refund of course fees*
Up to the end of week 4 of the course (no penalty cut-off date)


After week 4 but before the end of week 12


After week 12 but before the end of week 16


After week 16

No refund

*Refund is calculated as percentage of total fees due, not fees paid. A student on a payment plan must continue payments until the student fee minus the percentage refundable is paid.

Fees for additional services

The following fees may apply for additional services.

Item Fee
RPL application* $250 per application, non-refundable
Credit transfer application


RPL and credit transfer mapping, if required* $75 per unit of competency
Replacement of text book/learner guide Cost recovery – depending on course
Replacement of certification and/or transcript


Resubmission of assessment (third attempt, per unit of competency)


Specialised support services if required and agreed with student Cost recovery for specific services

* Fee does not apply to Smart and Skilled subsidised courses

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Privacy and Student Records Policy

Our privacy and student records policy dictates how we can use your info.

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Nambucca Vocational College strongly supports the privacy and confidentiality of information about students. Information is collected and stored in accordance with the Privacy Act 1988. We will not give out your information to any person or agency without your permission, unless we are required to do so by law. Where a student is also in a work arrangement with NVC Group the student’s information may be shared with the human resources section of the organisation as needed for personnel records.

Nambucca Vocational College is required to report information to the regulator, the government and other funding bodies. In most cases the information is for statistics about training delivery and outcomes and does not contain any names or addresses. Information may also be disclosed to such agencies in order to promote and maintain a safe and disciplined learning environment.

The VET regulator (ASQA) requires access to our records in order to review our performance and compliance to legislation. ASQA may also contact students to obtain feedback on our performance.

If you give your permission we may also share information with an employment service provider that you nominate on the enrolment form.

Records and data security

Hard copies of personal information and student records are kept in secure storage at the College.  Electronic copies are stored on servers which are managed by external providers of IT services, including the aXcelerate Student Management System. Your personal information held by the Student Management System is protected by encryption using secure socket layer technology (SSL).

We may also use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide these services. However the College will only use third parties whose contracts prevent them from using your personal information for any other purpose.

If you chose to pay by credit card through our website your credit card details will also be encrypted using secure socket layer technology (SSL) as they pass through the aXcelerate system. Credit card details are not stored by aXcelerate or by Nambucca Vocational College.

If you chose to pay by credit card via our website your credit card details will also be encrypted using secure socket layer technology (SSL) as they pass through the aXcelerate system. Credit card details are not stored by aXcelerate or by Nambucca Vocational College.

The online payment gateway is provided by SQID Payments Pty Ltd. SQID is a payment processing service which meets PCI:DSS compliance requirements. SQID stores transaction data using card data ‘tokenisation’ which means it is not able to recover any card details independently from its records.

Retention and destruction of records

The College will keep hard copy records for three years, to meet various regulator and funding body requirements.

At the end of the three year period the College will send the hard copy records to a professional record destruction service.

The College will keep electronic records for 30 years as per ASQA requirements.

At the end of the 30 year period these records will be deleted.

Closure of the College

Should the College close or cease operating electronic student records will be submitted to ASQA.

Hard copy records will be sent to a professional record destruction service.

Access to your records

You can request to see your own student records. If any personal details are incorrect you can ask to have them updated. In most cases you will need to provide evidence to support the correction. If the College does not accept the evidence a note will be placed in your records that you have queried the information.

Complaints, Appeals and Consumer Protection

As a student you can lodge a complaint if you are not happy about how people treat you, the training delivery or assessment result, the quality of our services or other aspects of your experience with Nambucca Vocational College.

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The first step is to talk to your trainer (or another College staff member) and try to work out a solution. The College staff member will not make a judgement about the issue but will help you decide what you want to do. You might decide to talk to the person about the issue you have with them or to make a suggestion to the College about something we should improve. The College staff member will note that you have raised an issue and what you have decided to do.

If you have a serious concern, such as bullying or other forms of abuse, you might decide to lodge a formal complaint. You can also lodge a formal complaint if you haven’t been able to reach a solution for an issue.

The College will undertake a formal resolution process taking into consideration the type of complaint or appeal, the supporting evidence and any other available information. The process will typically include:

  • Written acknowledgment of your complaint
  • Explanation of the resolution process and who will be involved, confidentiality and record keeping requirements
  • Assurance that that the person making a complaint will not be punished, expelled or disadvantaged for making a complaint
  • A commitment to resolve the complaint/appeals within 60 days or to provide written explanation as to progress and why resolution can’t be achieved in the time frame
  • Notifications in writing of the process and outcomes.

You can lodge an assessment appeal if you disagree with the final outcome of your assessment. The process will typically include:

  • Written acknowledgment of your appeal and explanation of the resolution process
  • Review of the assessment evidence by an independent assessor with input from a subject matter expert, if required
  • A commitment to resolve the complaint/appeals within 60 days or to provide written explanation as to progress and why resolution can’t be achieved in the time frame
  • Notifications in writing of the process and outcomes
  • In some cases the RTO Manager might refer the appeal to mediation.

For full details of the policy see your Student Handbook.

If you are not satisfied with the result of a resolution process the following options are available:

  • National Training Complaints Hotline: 13 38 73 (option 4)
  • Australian Quality Skills Authority (ASQA): https://www.asqa.gov.au/complaints
  • For complaints about a Smart and Skilled course (see Smart and Skilled above) you can call 1300 772 104.
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